Feedback and Complaints
Klint is committed to being transparent and responsive to any feedback offered by our clients and community. We aim to have an accessible and safe avenue for providing feedback that fosters a culture which supports clients and the community to make positive comments as well as raise a complaint.
Klint will endeavour to seek an outcome in a timely manner to a complaint which is satisfactory to all parties.
Process
Compliments and complaints can be submitted in one of these ways:
We encourage our clients to attempt to resolve issues directly with staff member involved. The staff member will attempt resolve the issue as quickly as possible, and inform a member of our senior leadership team as well.
Klint promptly acknowledges receipt of client complaints. We assess and prioritise complaints in accordance with the urgency and/or seriousness of the issues raised. If a matter concerns an immediate risk to safety or security, the response is immediate and is escalated appropriately.
If the complainant is not satisfied with our internal process outcome, we will provide the complainant with information about the relevant external Complaints Management Commissioners.
National Disability Insurance Agency
1800 800 110
feedback@ndis.gov.au
Disability Services Commissioner
1800 677 342
complaints@odsc.vic.gov.au
For more details, refer to our Feedback and Complaints Policy found on Our Policies.
Our Locations
Forest Hill
Part Ground Floor
351 Burwood Highway
Forest Hill VIC 3131
Heidelberg
Cape Vue Building, Level 2/68
Cape St, Heidelberg VIC 3084
Highett
Shop 3-4, 487 Highett Road,
Highett VIC 3190
Mount Eliza
Narre Warren
Malvern
Malvern, VIC 3144
