Feedback and complaints

Feedback and Complaints

Klint is committed to being transparent and responsive to any feedback offered by our clients and community. We aim to have an accessible and safe avenue for providing feedback that fosters a culture which supports clients and the community to make positive comments as well as raise a complaint.

Klint will endeavour to seek an outcome in a timely manner to a complaint which is satisfactory to all parties.

Process

Compliments and complaints can be submitted in one of these ways:

  • Contact the Practice Manager (Catherine) directly via info@klintneuro.com.au

  • Call us on 03 9555 2273 and ask to speak to a senior leadership team member.

  • Mail to 101 Springvale Road, Glen Waverley VIC 3150.

We encourage our clients to attempt to resolve issues directly with staff member involved. The staff member will attempt resolve the issue as quickly as possible, and inform a member of our senior leadership team as well.

Klint promptly acknowledges receipt of client complaints. We assess and prioritise complaints in accordance with the urgency and/or seriousness of the issues raised. If a matter concerns an immediate risk to safety or security, the response is immediate and is escalated appropriately.

If the complainant is not satisfied with our internal process outcome, we will provide the complainant with information about the relevant external Complaints Management Commissioners.

National Disability Insurance Agency
1800 800 110
feedback@ndis.gov.au

Disability Services Commissioner
1800 677 342
complaints@odsc.vic.gov.au

For more details, refer to our Feedback and Complaints Policy found on Our Policies

Our Locations

Glen Waverley

101 Springvale Road,
Glen Waverley VIC 3150

Heidelberg

Cape Vue Building, Level 2/68
Cape St, Heidelberg VIC 3084

Highett

Shop 3-4, 487 Highett Road,
Highett VIC 3190